CMLIVE GLOBAL LLP REFUND POLICY

IMPORTANT - BY USING THE SERVICE, USER AGREES THAT ALL PURCHASES MADE BY USER THROUGHOUT THE CMLIVE APP ARE AT USER’S OWN DISCRETION. ALL PURCHASES ARE NON-REFUNDABLE NOR CREDITABLE.

Features of the Service - Virtual Items

  • The Service offers a feature allowing users to purchase (a) virtual coins (“Coins”) for use in the Service; or (b) virtual in-Service items (“Gifts”). Any Coins and/or Gifts that are credited to Users within the Service are converted to Virtual “Diamonds” in the receiving User’s User account. Virtual Coins, together with Gifts and Diamonds, are hereafter collectively referred to as “Virtual Items”. The purchase of any Virtual Items must be made lawfully, via legitimate means with actual currency. Any Virtual Items obtained illegally or fraudulently will result in suspension, freezing or termination of User account. Notwithstanding your purchase or possession of such Virtual Items, you do not in fact 'own' the Virtual Items, and the amount of any Virtual Item does not refer to any credit balance of real currency or its equivalent. Rather, the Company grants you a limited license to use the Service, including software programs that may manifest themselves as these items.
  • While using the Service and Virtual Items, you may send Gifts to other Users, which may result in revenue to such recipient User’s account (the “Transfer”). The Transfer is made solely at your discretion. Once a Transfer is made, it cannot be undone, and the Virtual Item cannot be withdrawn or refunded. The Company does not guarantee that the amount or virtual value of the Virtual Items you may give a User will correlate to the revenue such User may receive when they cash out .
  • The purchase of Virtual Items in the Service is deemed completed upon the Company's confirmation of electronic payment from you via Razorpay or Google Play Store. Any virtual currency (non-convertible) balance shown in your User Account does not represent or reflect any currency value, but instead represents a measurement to the extent of your ability to use the Virtual Items within the Service. You will not be able to sell Virtual Items in exchange for virtual or real currency credited back to your User Account, nor will you be able to receive a refund of virtual or real currency for Virtual Items upon the suspension or termination of your account.
  • The value of Virtual Items within the Service is determined at the Company’s sole discretion. The Company has the right to adjust the purchase exchange rate between actual currency and Virtual Items (the “Exchange Rate”) at any time in any applicable region and does not guarantee that the price of Virtual Items or the Exchange Rate be the same in different regions. By your use of the Service, you confirm your understanding of and agree to accept the then-current Exchange Rate of any Virtual Item at the time of your purchase.
  • By using the Service, you agree that your use of any purchased Virtual Items shall be solely for legitimate purposes within the Service, and that such use will comply with all applicable laws and regulations, platform policies and community guidelines always.
  • By using the Service and Virtual Items, you confirm your understanding that the Virtual Items are for sale products offered within the Service and should be purchased with actual currency. If you disagree with or do not fully understand our policy, do not purchase, or use any Virtual Items in connection with the Service and do not engage in the Service in any way.
  • By your use of the Service and particularly Virtual Items, you confirm your understanding that we may change, modify, or update these Terms, or the terms of sale in connection with the Virtual Items from time to time, and that such revised terms will apply to all subsequent purchases of any Virtual Items, and you agree that you have reviewed and agreed to these Terms and any terms regarding the sale of Virtual Items prior to making any purchase.
  • In the event your account balance is incorrect due to system maintenance or other technical failures as determined solely by us, we agree to make all necessary corrections and adjustments with respect to your account balance. If you have any questions, concerns or suggestions regarding purchases and/or payments regarding the Service, you may contact us at support@cmliveglobal.com
  • User Inactivity. If your account remains inactive for three (3) consecutive months, all your Virtual Items may be frozen. To unfreeze any such Virtual Items, you must email us at support@cmliveglobal.com and request that we unfreeze your account. Upon receipt of your request and review of your information, we will unfreeze your Virtual items within five (5) business days.